UrbanClap is a mobile app for home repairs/personal services that users can use to avail common services required at home like electrical, plumbing, carpentry; and also uncommon services like yoga trainer, bridal makeup artist, kids’ photography, etc. They don’t employ people to do these services, but they connect you with others who are registered with them and will coordinate throughout the process.
Recently, I had the opportunity to use UrbanClap mobile app for a plumbing service required at home. This is my UrbanClap review post, based on my experience here at Chennai.
One of our wash basins fell down! We needed a plumber to fix it back.
I was told by a friend that if I download UrbanClap app using the referral code, I get a Rs. 200 credit on my first service. So I downloaded the app and requested for a plumber. (I made sure to go to my wallet in the mobile app, which showed Rs. 200 credit, and requested this service to use that amount for payment.) Do read until the end to know what happened to this ‘credit’.
One good feature of UrbanClap (as opposed to Ola, Uber, etc.) is you can schedule the service at your convenient time. I booked the service yesterday evening, but I scheduled the work for today afternoon. I got a message right away intimating me that a professional will be assigned to me one-hour before my assigned time.
I was not sure how to pay. I mean, whether I can pay through cash to the person or through credit card in the app. So I clicked on the chat button on the app and I got an immediate response. I also asked a few more questions and I got immediate responses for them too. Good.
The next day (today), I got a call around one-hour before the appointment (from the plumber) and he came to my house half-an-hour before the scheduled time. Now that’s what I call punctuality 🙂
He came, inspected the site, and gave me the list of materials to buy. I asked him if we could go to the nearby plumbing shop in his bike – he agreed. At this point, he mentioned to me that an electric drill needs to be used so additional charges of Rs. 80 will be applicable as rental charges for the drill. The issue is: this amount won’t reflect in the bill! I didn’t object.
He asked me if we could go to a plumbing shop behind my house, but I opted for another one near my house. He immediately agreed to my suggestion. I’ve had plumbers insist that they go only to certain shops to buy the products — for obvious reasons — but this guy did not. Another plus.
Within 30-minutes, we came back with the materials and he started the work which took another hour or so. The work was done to my satisfaction and he even explained why he used certain grade of materials, etc. So work quality-wise I am satisfied.
At the end, I was informed that the bill amount is Rs. 350 (First hour – Rs. 250, Every additional hour – Rs. 100), but he collected Rs. 430 from me incl. drill rental charges. He had mentioned this while beginning the work.
We have done similar works before and the plumbers took around Rs. 400 (half day’s payment) as service charge. So I did not find much difference between ordering locally and through the app.
About the Rs. 200 credit which was promised to me – I never got it, and the plumber was also unaware of it. I called UrbanClap on the spot before settling the bill, but I was informed by UrbanClap customer care that the credit is applicable to only certain services like car wash, etc. The ones that are not very common, that is. I feel this is not a good way to ‘entice’ customers.
However, I am satisfied with the quality of work and there was no need to haggle for the service charges. Their messaging and helpdesk was fine and the person was on-time. I just wish the plumber had not collected that extra money over and above the bill – it would have been a perfect experience then.
Irrespective, I will use UrbanClap again as they are trying to standardize a difficult-to-standardize service and I think we ought to encourage such companies.
You can write about your experience with UrbanClap, in the comments section below.